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Need advice about Australian Consumer Law?

Our expert commercial lawyers can assist you with compliance and legal advice for your business relating to the Australian Consumer Law. We work with business owners across a number of different industries to make sure they are compliant with the latest regulations around product labelling, licencing, consumer guarantees, warranties, refund policies and cancellations. This is a tricky area to get right so it pays to get professional advice.

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  • 70CE8EA7-E92C-4E71-A5EB-C6E1D4265194 Free Discovery Call
  • 70CE8EA7-E92C-4E71-A5EB-C6E1D4265194 Fully customised advice to suit your business
  • 70CE8EA7-E92C-4E71-A5EB-C6E1D4265194 Practical legal advice written in plain english
  • 70CE8EA7-E92C-4E71-A5EB-C6E1D4265194 Fast turnaround times

What is the Australian Consumer Law?

The Australian Consumer Law is national law that covers general standards of business conduct, unfair trading practices, basic consumer rights (which are called consumer guarantees) and the regulation of consumer product safety.

Under ACL, when you buy products and services they come with automatic guarantees that they will be fit for purpose and of acceptable quality. If you buy something that is not right, you have consumer rights. This includes the right to ask for a repair, replacement or refund as well as compensation for loss or damages, and being able to cancel a faulty service.

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Frequently Asked Questions

If you run a business, you need to be aware of the Australian Consumer Law. It’s important to understand your obligations and how the ACL affects your business and its practices. The ACL is enforced by the ACCC and you can face serious fines if you are found to have violated the law (e.g. for misleading and deceptive conduct).

Every situation is different, which is why you need expert advice from a commercial lawyer. We’re small business specialists, so you know you’re in safe hands with us.

We’ll consider your unique situation and let you know if we think this is right for your business.

Our head office is at Inspire Cowork – a coworking space in Sydney – but we also support flexible work for our team. Our lawyers can work from anywhere.

We use technology to come to you, wherever you’re located around Australia. Many of our clients work from home or at coworking spaces, just like us.

We communicate with our clients via phone, email and Zoom – whatever works best for you. There’s no need to meet face to face, but if you’re ever in the area you’re welcome to drop in!

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