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What are Website Terms and Conditions?

Website Terms and Conditions of Sale are the terms you set for customers who purchase products on your website. They form a legal agreement which customers accept when they place an order through your website.

Your T&Cs should include important terms such as payment, delivery, refunds, warranty and Australian Consumer Law.

What You Get

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Australian Consumer Law – what’s required?

Under Australian Consumer Law, you MUST display T&Cs on your website if you are selling online. ACL requires you to include the following details in your Website Terms and Conditions of Sale:

  • A statement that you comply with Australian Consumer Law
  • How you will provide a refund, repair or replacement of faulty products
  • Details of your guarantee
  • Details of any warranty (if you provide one, which is not obligatory)
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Frequently Asked Questions

It is standard practice to display a tickbox linking to your T&Cs in the shopping cart or checkout. Customers must click an “OK“, “I Agree” or “I Accept” button before they complete an order.

Many popular eCommerce platforms such as Shopify, WooCommerce and Big Commerce make it easy to publish your T&Cs through their backend settings.

You can also publish your T&Cs on your website as a new page and place a link in the menu or footer together with your Privacy Policy and Website Terms of Use.

Website Terms of Use set out the rules for visiting and using your website, and they apply to every website visitor. 

Website Terms and Conditions of Sale are specifically for customers who place an order through your website to purchase a product. They cover terms for payment, delivery, refunds, warranty etc.

Yes, you can have a separate page on your website for your Refund Policy if you wish.

Note, you cannot override the protections under Australian Consumer Law by stating something like “strictly no refunds” as that would be illegal.

We suggest you copy the wording from ACCC if you want to add a separate page for your Refund Policy: https://www.accc.gov.au/publications/refunds-returns

Every situation is different, which is why you need expert advice from a commercial lawyer. We’re small business specialists, so you know you’re in safe hands with us. We’ll consider your unique situation and let you know if we think this is right for your business.
Our head office is at Inspire Cowork – a coworking space in Sydney – but we also support flexible work for our team. Our lawyers can work from anywhere. We use technology to come to you, wherever you’re located around Australia. Many of our clients work from home or at coworking spaces, just like us.
We communicate with our clients via phone, email and Zoom – whatever works best for you. There’s no need to meet face to face, but if you’re ever in the area you’re welcome to drop in!

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