What are Website Terms and Conditions?
Website Terms and Conditions of Sale are the terms you set for customers who purchase products on your website. They form a legal agreement which customers accept when they place an order through your website.
Your T&Cs should include important terms such as payment, delivery, refunds, warranty and Australian Consumer Law.
What You Get
Australian Consumer Law – what’s required?
Under Australian Consumer Law, you MUST display T&Cs on your website if you are selling online. ACL requires you to include the following details in your Website Terms and Conditions of Sale:
- A statement that you comply with Australian Consumer Law
- How you will provide a refund, repair or replacement of faulty products
- Details of your guarantee
- Details of any warranty (if you provide one, which is not obligatory)
Frequently Asked Questions
It is standard practice to display a tickbox linking to your T&Cs in the shopping cart or checkout. Customers must click an “OK“, “I Agree” or “I Accept” button before they complete an order.
Website Terms and Conditions of Sale are specifically for customers who place an order through your website to purchase a product. They cover terms for payment, delivery, refunds, warranty etc.
Yes, you can have a separate page on your website for your Refund Policy if you wish.
Note, you cannot override the protections under Australian Consumer Law by stating something like “strictly no refunds” as that would be illegal.
We suggest you copy the wording from ACCC if you want to add a separate page for your Refund Policy: https://www.accc.gov.au/publications/refunds-returns